Customer support
Support for your ALEXIS climate system
Find troubleshooting help, device pairing guidance, and policy documents for shipping, returns, warranty, privacy, and terms. Need a person? Contact our support team.
FAQ
Frequently asked questions
Answers to common questions about device setup, app connectivity, and routine maintenance.
Setup
How do I install my unit?
Follow the installation guide supplied with your model, and confirm the mounting location and power requirements before you begin. Contact support if you need help choosing a setup.
App
How do I pair my device?
Create an account in the mobile application, then follow the on-screen steps to add the unit to your Wi-Fi network. Keep your phone close to the device during pairing.
Maintenance
How do I keep my system running well?
Clean or replace filters as described in your manual and keep vents unobstructed. Check the app for any maintenance notices from your device.
Policies
Shipping, returns, warranty, and policies
Shipping: orders are dispatched with tracking information, and delivery timing is shown at checkout. Returns: contact support within the return window stated in our return policy to start a return. Warranty: coverage details for each product are listed on its product page and in the included documentation.
Privacy Policy and Terms: read how we handle your personal information and the conditions that apply when you use this store. For specific questions about any policy, reach out to our support team.